Embracing Disruption with Fluency in GenAI

Featured Offerings Our STRENGTHS FAQS INSIGHTS

/DISCOVER

FEATURED
OFFERINGS

C-SUITE

For CXOs, EVPs, SVPs and VPs of all functions across the organisation

Program

GenAI CXO Mindset

High-impact leadership immersion to spark creativity and unleash bold ideas in today’s tech wave.

Type

Cohort-based (blended & in-person)

Duration

1 DAY / 8 Hours

Program

GenAI for Leaders

Equip leaders to harness AI, navigate ethical challenges, and drive innovation and customer value in a GenAI future.

Type

Cohort-based (blended & in-person)

Duration

4 weeks / 16 Hours

Functional Talent

For Enterprise Sales, Customer Service, Operational Excellence & Marketing teams

Program

GenAI for Marketing

The GenAI for Marketing program empowers marketers to use AI for content creation, personalization, and data-driven decisions.

Type

Cohort-based (blended & in-person)

Duration

6 weeks / 20 Hours

Program

GenAI for Operational Excellence

The GenAI for Operational Excellence program teaches AI for automation, innovation, and process optimization to enhance performance.

Type

Cohort-based (blended & in-person)

Duration

1- 6 weeks / 45 Hours

Program

GenAI for Customer Service

The GenAI for Customer Service program teaches AI for better interactions, streamlined tasks, and personalized support at scale.

Type

Cohort-based (blended & in-person)

Duration

6 weeks / 20 Hours

Program

GenAI for Enterprise Sales

Empower your sales team with this Generative AI program, teaching leaders to leverage AI, uncover insights, and close deals.

Type

Cohort-based (blended & in-person)

Duration

6 weeks / 20 Hours

Tech Talent

For Developers & Data Analysts

Program

GenAI for FSD

Enhance software development—productivity, release velocity, code quality, and automation—using GenAI tools like Large Language Models.

Type

Cohort-based (blended & in-person)

Duration

1- 6 weeks / 30 Hours

Program

GenAI for Data

Accelerate general AI adoption in data analytics with our program, featuring case studies and simplified AI insights.

Type

Cohort-based (blended & in-person)

Duration

1- 6 weeks / 40 Hours

/EMPOWER

OUR
STRENGTHS

Sharp Learner Personas

Programs for tech and non-tech practitioners, across tenures, roles and mandates

Specific Functional Focus

Programs at the intersection of functions and GenAI, across enterprise sales, marketing, and customer service

Active Learning Methods

Programs with practitioner perspective, live case studies and labs to trigger application and confidence

Multi-Format initiative GENAIROUS

Podcast: Hosted by Srikanth Iyengar, featuring global GenAI experts. Substack & Conversations: Led by Shreyasi Singh, bringing together practitioners and key clients

INNOVATION DEMANDS EVOLUTION: EMBRACE GENAI FLUENCY

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FAQs

What are the key metrics to measure the impact of GenAI on operations?

Key metrics include efficiency improvements (time and cost savings), quality of outputs, error reduction rates, employee satisfaction levels, and overall return on investment (ROI) from GenAI implementations.

How can GenAI improve customer service experiences?

GenAI can enhance customer service by providing instant support through chatbots, analyzing customer queries for better response accuracy, and predicting customer needs based on historical data.

What are the top GenAI tools for customer service?

Top GenAI tools include chatbots (e.g., Drift, Intercom), AI-powered CRM systems (e.g., Salesforce Einstein), and sentiment analysis tools (e.g., MonkeyLearn) that help in understanding customer emotions and preferences.

How can GenAI enhance customer support efficiency?

GenAI can enhance support efficiency by automating routine inquiries, providing 24/7 availability, analyzing data to identify common issues, and routing complex queries to the appropriate human agents.

What are the potential downsides of using GenAI in customer service?

Potential downsides include reduced human interaction leading to customer frustration, over-reliance on automated systems, and challenges in managing complex queries that require human empathy and understanding.